Returns and Exchanges
We understand that you may have change your mind or you have enough stocks of certain beauty products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return subject to the following terms and conditions :
- Item/Items must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
-Item/items purchased as part of a set or a multi-item pack must be returned as a whole set.
- You’ll also need the receipt or proof of purchase.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by I Hermosa.
- Your rights under any applicable consumer law are additional to and not affected by I Hermosa's return and exchange policy above.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or sales credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.